---
title: Multi-Workspace Support
description: Use one email address to access multiple Churnkey workspaces and switch between them instantly.
---

Many teams manage more than one product, business unit, or client account through Churnkey. Multi-Workspace Support lets a single email address belong to **multiple workspaces**, so you can access all of them without juggling separate logins or browser profiles.

## What is a Workspace?

A workspace in Churnkey is an isolated environment where your organization configures Cancel Flows, payment recovery campaigns, analytics, and integrations. Each workspace connects to its own billing provider account and maintains its own data, team members, and settings.

Before Multi-Workspace Support, every email address could belong to exactly one workspace. If you needed access to a second workspace — say, for a different product line or a client you manage — you had to create a separate account with a different email. That meant separate passwords, separate sessions, and constant switching between browser windows.

Multi-Workspace Support removes that limitation. **One email, many workspaces.** You log in once and move between workspaces in seconds.

## Who Benefits From This

**Agencies and consultants** that manage Churnkey on behalf of several clients can now operate from a single account. No more password managers full of client-specific credentials.

**Companies with multiple products** that run separate Churnkey workspaces for each product line can give team members unified access across all of them.

**Operations and finance teams** that need visibility into several workspaces for reporting or auditing purposes can do so without requesting separate invitations under throwaway email addresses.

## Getting Invited to Multiple Workspaces

There is nothing special you need to do. The process works the same way it always has — a workspace admin invites your email address through the **Team** page. If that email already belongs to another workspace, Churnkey links both workspaces to your account automatically.

The Team page is where workspace admins manage members. Click **Invite via Email** to send an invitation. The page lists every current member along with their role (Admin, Member, Viewer) and notification preferences.

You receive an invitation email for each workspace. Accept the invitation and you are in. The next time you log in, Churnkey detects that your account has access to more than one workspace and presents you with a workspace selector.

There is no limit to the number of workspaces a single email can join. Your role (Owner, Admin, Member) is set **per workspace**, so you might be an Owner on your company's primary workspace and a Member on a secondary one.

## How Login Works With Multiple Workspaces

When your email belongs to a single workspace, login works exactly as it did before — you enter your credentials and land directly on your dashboard.

![The standard Churnkey login page — enter your email and password, then click Sign In](/img/multi-workspace/01-login-filled.png)

When your email belongs to **two or more workspaces**, login adds one extra step: a workspace selection screen.

### The Workspace Selection Screen

After entering your credentials, you see a page titled **"Select workspace."** with the subtitle **"Your account has access to multiple workspaces."** This page lists every workspace your account can access. Each entry shows the **workspace name** and your **role** within that workspace.

![The workspace selection screen listing all workspaces your account can access, each showing the workspace name and your role](/img/multi-workspace/02-select-workspace.png)

Click on the workspace you want to enter. Churnkey loads that workspace's dashboard immediately. There is no delay and no second authentication step — you are already logged in.

### What if I Only Have One Workspace?

Nothing changes. If your email belongs to a single workspace, you skip the selection screen entirely and land on your dashboard as usual. The workspace selection screen only appears when there are multiple workspaces to choose from.

## Switching Between Workspaces

Once inside a workspace, you do not need to log out and back in to reach a different one. The **workspace switcher** in the sidebar lets you move between workspaces without leaving the application.

### Using the Workspace Switcher

Look at the **top-left corner** of the sidebar. If your account has access to multiple workspaces, you see a section displaying your **current workspace name**, its **avatar** (a colored circle with the first letter of the workspace name), and your **role**. A small arrow icon next to the name indicates that clicking will open the switcher.

![The dashboard sidebar with the workspace switcher in the top-left corner, showing the current workspace name, avatar, and role](/img/multi-workspace/03-dashboard-with-org-switcher.png)

Click on this section to open a popover that lists all your available workspaces. The currently active workspace is marked with a **filled radio indicator**. Each workspace in the list shows its name, colored avatar, and your role.

![The workspace switcher popover open, listing all available workspaces with the active one marked by a filled radio indicator](/img/multi-workspace/04-org-switcher-popover.png)

Click on a different workspace to switch to it. The transition is immediate — the dashboard reloads with the selected workspace's data, settings, and configurations. Notice how the sidebar updates to reflect the new workspace's name and available navigation items.

![The dashboard after switching to a different workspace — the sidebar, navigation, and all content now reflect the selected workspace](/img/multi-workspace/05-switched-workspace.png)

Your previous workspace's state is preserved and will be exactly where you left it when you switch back.

### What Stays the Same When Switching

Your login session persists across switches. You do not need to re-enter your password or go through any additional verification. Switching workspaces changes the **context** of what you see in the dashboard, not your authentication state.

### What Changes When Switching

Everything tied to the workspace changes when you switch: Cancel Flow configurations, analytics data, billing provider connections, team members, and settings. Think of it as opening a completely different Churnkey account — but without the friction of logging out and back in.

Your role may also change. You could be an Admin in one workspace and a Member in another, which means the settings and actions available to you will differ based on the workspace you are currently viewing.

## Setting Up Your Team Across Workspaces

### Inviting Someone to Multiple Workspaces

If you manage two or more workspaces and want a colleague to have access to all of them, invite their email address from each workspace individually. There is no bulk-invite mechanism across workspaces because each workspace maintains its own team roster and role assignments.

Go to the **Team** page in Workspace A and click **Invite via Email**. Enter the person's email address (for example, user@company.com) and select the role you want to assign. Then switch to Workspace B and repeat the process with the same email. They receive separate invitations for each workspace and can accept them independently.

### Managing Roles

Roles are assigned **per workspace**. When you invite someone, you choose what role they have in that specific workspace. Changing someone's role in Workspace A has no effect on their role in Workspace B.

This design is intentional. It means a consultant can have full Admin access to their own company's workspace while having restricted Member access to a client's workspace — all from the same email address.

## Common Questions

**Do I need to create a new account to join another workspace?**
No. If you already have a Churnkey account, the workspace admin invites your existing email. Churnkey links the new workspace to your existing account automatically.

**Can I remove myself from a workspace?**
Yes. Contact the workspace admin and ask them to remove your membership. This only affects your access to that specific workspace. All your other workspace memberships remain untouched.

**What happens if I am removed from all workspaces except one?**
Your login experience returns to normal — you skip the workspace selection screen and land directly on your remaining workspace's dashboard. The workspace switcher in the sidebar also disappears since there is nothing to switch to.

**Is my data shared between workspaces?**
No. Each workspace is fully isolated. Customer data, Cancel Flow configurations, analytics, billing provider connections, and team settings are completely separate. Belonging to multiple workspaces gives you access to each, but does not merge or share any data between them.

**Does switching workspaces affect active Cancel Flows or campaigns?**
No. Switching workspaces is purely a navigation action on your end. It changes what you see in the dashboard. It does not start, stop, or modify any active flows, campaigns, or experiments in any workspace.

**Can two workspaces connect to the same billing provider account?**
This depends on your billing provider's setup and is unrelated to Multi-Workspace Support. Each workspace maintains its own billing provider connection configured independently in its settings.

**Will I be charged for having more than one organization?**
If the workspaces belong to different companies, yes. However, Churnkey offers discounts for multiple businesses managed under the same account. Reach out to us via the in-app chat to discuss your specific situation and get the best pricing for your setup.