Team
Launch Log
A log of all new features and updates to Churnkey.
December 2024
- Payment Recovery Dashboard upgraded to better track payment recovery across all channels
November 2024
- Launch: Billing Contacts API
- Payment Recovery Page Previews to test and preview payment recovery before sending them live
October 2024
- Precision Retries for failed payments made smarter and more efficient
- Docs Site Redesign
September 2024
August 2024
July 2024
June 2024
- Feedback AI beta launch
May 2024
- SOC-2 certification
- Create coupons in one click without leaving Churnkey
- More developer-friendly documentation
April 2024
- Custom attributes + merge fields for reactivation campaigns
- Improved initial load time for embedded cancel flows and for analytics dashboards
- Spring cleaning - core dependency upgrades and bug sweeping
March 2024
- New, consolidated UX for creating and updating hosted recovery pages and email sender domains
- New role-based user permissions
February 2024
- ⭐️ Paddle Billing integration launch
January 2024
- ⭐️ Product launch: Reactivations
December 2023
- Merge fields available in email subject lines
November 2023
- ⭐️ Product launch: Customer health
- New, more intuitive sidebar layout on app.churnkey.co
October 2023
- Attribution for recoveries through our Failed Payment Wall
- Sentiment analysis of freeform customer feedback, benchmarked against industry data
- ⭐️ Backend analytics overhaul to improve dashboard load times by an order of magnitude
September 2023
- ⭐️ Precision retries for failed customer payments
- Dunning exclusion filters
- Grace period on our Failed Payment Wall
- Pause cooldown period for anti-gamification
August 2023
- ⭐️ Segmented dunning campaigns to deliver personalized failed payment recovery to every customer
- Cancellation trends across each of your customer segments
- Segment customers by subscription product and currency
- Two-Factor Authentication now available on all accounts
July 2023
- AI Crafted Cancel Flows which harness the full power of GPT-4 to build cancel flows for you
- ⭐️ AI powered feedback insights automatically parses through all customer feedback you receive and surfaces the most relevant items each week
- Dunning dashboard upgrades, including charting and data exports
June 2023
- Efficiency improvements and additional configuration options for Pause Wall and Failed Payment Wall
- Improved email deliverability for failed payment recovery campaigns
- Multi-currency and multi-lingual improvements for cancel flows
May 2023
- Launched email-verified cancel flow
- Video embeds in cancel flows
- Event tracking in beta
- Dunning email builder improvements, including improved merge fields
- Additional dunning configuration options, like automatic email BCCs`
April 2023
- ⭐️ Merge fields within cancel flows
- ⭐️ Automated issue alerts and one-click resolutions
- Multi-currency support using live foreign exchange rates for boosted revenue and dunning analytics
- Advanced configuration options for Pause Wall and Failed Payment Wall, including soft walls
March 2023
- ⭐️ Data API released
- Answer questions like “what’s my month-by-month breakdown of the survey responses for monthly vs annual customers”
- Require responses on follow-up questions
- No-code multi-lingual support set up within the Churnkey app
- ⭐️ Multi-currency support for dashboard and Slack notifications
- Enhanced cancel flow embed API
- Version 2 of our Stripe App with a streamlined user experience
February 2023
- Pause wall option for application pause at the end of customer billing term
- Improved failed payment recovery
- ⭐️ Advanced failed payment recovery metrics
January 2023
- ⭐️ A/B testing to optimize cancel flow offers and copywriting.
- New dynamic cancel flow theme complete with a refined UI and modern transition animations.
- Enhanced anti-gamification which shows the estimated effect of discount cooldowns.
- Customer segmentation with Stripe metadata
December 2022
- ⭐️ Customer timeline: View all activities (cancel flow sessions, failed payment recovery emails, invoices, custom events) related to a customer.
- Monthly roll-up emails with Insight AI feedback analysis.
- Improved test mode support and developer experience.
- Preview dunning emails before you go live with a failed payment recovery campaign.
November 2022
- ⭐️ Dunning offers: Incentivize customers to update their failing cards with invoice and subscription discounts
- Major performance improvements for dashboard, including much snappier analytics
- Smart automated retries for failed payments
October 2022
- Follow-up questions to survey responses (e.g. “Which competitor are you switching to?”)
- ⭐️ Trial extension offers for cancel flows
- ⭐️ Change plan offers for cancel flows
- ⭐️ Failed payment wall: Churnkey detects which customers need to update their payment methods and handles new card input for you (Stripe only)
September 2022
- Inform customers of existing discounts they’ll lose if they cancel
- ⭐️ Anti-gamification with discount cooldown periods
- ⭐️ Pause wall: let Churnkey detect which customers are paused and automatically block app functionality
August 2022
- Public failed payment recovery (dunning) launch
- Improved dunning analytics to track the status of every outgoing payment recovery campaign
- ⭐️ Paddle integration launch
July 2022
- ⭐️ Churnkey Stripe app is available for all Stripe accounts to install
- Multi-lingual support via i18n overrides
- Also override all default buttons and text to match your app messaging
- Beta for failed payment recovery with Churnkey dunning is now open
- IImproved developer experience with verbose error logs for a smoother installation
June 2022
- A new sidebar layout makes Churnkey easier to navigate
- ⭐️ Custom attributes
- Show customers different cancel flows based on custom key-value metrics
- ⭐️ Launch Chargebee integration with Product Catalog v1.0 and v2.0 support
May 2022
- Churnkey is selected by Stripe to be one of the first to launch on their new Stripe App Marketplace
- ⭐️ Launch Braintree integration
April 2022
- Launch Insight AI
- Not your token AI. Our state-of-the-art neural net looks through every piece of customer feedback and automatically sorts it into categories like feature suggestions, refund requests, and testimonial-worthy feedback.
- ⭐️ Launch a brand new dashboard with features including:
- Boosted revenue: see exactly how much revenue you’re boosting with Churnkey
- Reactivation rates after discounts and pauses
- Recent saves
- Text search of user feedback
March 2022
- ⭐️ Developed our boosted revenue metric which tracks exactly how much revenue you’re gaining with custom cancellation flows and dynamic offers
- Break down session outcomes and cancellation reasons by customer segment (plan, billing interval, subscription age, and more)