Join Churnkey

Join Churnkey

Join Churnkey

🚀
Opportunities to join our exceptional team

Remote Support Engineer

A unique hybrid role and an incredible opportunity for someone who wants to rapidly expand their technical skillset while breaking into the startup world. We are looking for a Technical Customer Support/Junior Developer to serve as a key player in both supporting our clients and contributing to our product development. Your responsibilities will not only involve addressing technical queries and issues but also participating in feature development and product enhancements.

Our customer base has grown many times over in the last year and engineering-driven support lies at the heart of our expansion. As Churnkey’s Support Engineer, you will set the industry standard for responsive and empathetic developer-focused customer support.

You will:

  • Support clients using Churnkey through email and Slack-based support, and video calls when necessary.
  • Help debug and fix customer issues across our stack.
  • Be the voice of the customer and channel their feedback so that we can continually improve our products and documentation
  • Work closely with Churnkey’s product and engineering leadership to build our support organization.
  • Write code to fix small bugs and develop features on our Node.js and VueJS product platform

We’re looking for:

  • Previous experience in a technical support role.
  • Someone who is a generalist engineer, fluent in at least one programming language and interested in learning more.
  • Someone who is self-directed, curious by nature and a quick learner.
  • Someone who enjoys interacting with developers and internal teams, and is driven by the gratification that comes from fixing problems.
  • Excellent written and verbal communication, with a keen eye for detail.

Nice-to-haves:

  • Experience working with Stripe or Chargebee
  • Experience working with Node.js or VueJS

How to apply:

Send [email protected] an email with the subject “Remote Support Role.”

  • Include your origin story and discuss (briefly) some of the work you’ve shipped
  • Include at least one URL
💠
h

Log In Sign up

© Churnkey, Inc. 2024