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Launch Log

Launch Log

Launch Log

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Our small, specialized team ships new code with weekly releases.

November 2022 (ongoing)

  • Dunning offers: Incentivize customers to update their failing cards with invoice and subscription discounts
  • Major performance improvements for admin site, including much snappier dashboard analytics
  • Smart automated retries for failed payments

October 2022

  • Follow-up questions to survey responses (e.g. “Which competitor are you switching to?”)
  • Trial extension offers for cancel flows
  • Change plan offers for cancel flows
  • Failed payment wall: Churnkey detects which customers need to update their payment methods and handles new card input for you (Stripe only)

September 2022

  • Inform customers of existing discounts they’ll lose if they cancel
  • Anti-gamification with discount cooldown periods
  • Pause wall: let Churnkey detect which customers are paused and automatically block app functionality

August 2022

  • Public failed payment recovery (dunning) launch
  • Improved dunning analytics to track the status of every outgoing payment recovery campaign
  • Paddle integration launch
    • Paddle
    Paddle

July 2022

  • Churnkey Stripe app is available for all Stripe accounts to install
  • Multi-lingual support via i18n overrides
    • Also override all default buttons and text to match your app messaging
  • Beta for failed payment recovery with Churnkey dunning is now open
  • Improved developer experience with verbose error logs for a smoother installation

June 2022

  • A new sidebar layout makes Churnkey easier to navigate
  • Custom attributes
    • Show customers different cancel flows based on custom key-value metrics
  • Launch Chargebee integration with Product Catalog v1.0 and v2.0 support
    • Chargebee
    Chargebee

May 2022

April 2022

  • Launch Insight AI
    • Not your token AI. Our state-of-the-art neural net looks through every piece of customer feedback and automatically sorts it into categories like feature suggestions, refund requests, and testimonial-worthy feedback.
  • Launch a brand new dashboard with features including:
    • Boosted revenue: see exactly how much revenue you’re boosting with Churnkey
    • Reactivation rates after discounts and pauses
    • Recent saves
    • Text search of user feedback
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View new dashboard
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March 2022

  • Developed our boosted revenue metric which tracks exactly how much revenue you’re gaining with custom cancellation flows and dynamic offers
  • Break down session outcomes and cancellation reasons by customer segment (plan, billing interval, subscription age, and more)
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