Launch Log

Team

Cancel Flows

Quick Start Guide

Further Configuration

Multi-Language Support

Email-Verified Cancel Flow

Cancel Flow Testing

Failed Payment Recovery

Payment Recovery

Campaign Customization

Failed Payment Wall

Reactivations

Campaign Customization Guide

Customer Health

Customer Health

Data Integrations

Billing Providers

Payment Provider Overview

Support

Launch Log

Our team ships new code with weekly releases.

June 2024

Feedback AI beta launch

May 2024

SOC-2 certification
Create coupons in one click without leaving Churnkey
More developer-friendly documentation

April 2024

Custom attributes + merge fields for reactivation campaigns
Improved initial load time for embedded cancel flows and for analytics dashboards
Spring cleaning - core dependency upgrades and bug sweeping

March 2024

New, consolidated UX for creating and updating hosted recovery pages and email sender domains
New role-based user permissions

February 2024

⭐️ Paddle Billing integration launch

January 2024

⭐️ Product launch: Reactivations

December 2023

Merge fields available in email subject lines

November 2023

⭐️ Product launch: Customer health
New, more intuitive sidebar layout on app.churnkey.co

October 2023

Attribution for recoveries through our Failed Payment Wall
Sentiment analysis of freeform customer feedback, benchmarked against industry data
⭐️ Backend analytics overhaul to improve dashboard load times by an order of magnitude

September 2023

⭐️ Precision retries for failed customer payments
Dunning exclusion filters
Grace period on our Failed Payment Wall
Pause cooldown period for anti-gamification

August 2023

⭐️ Segmented dunning campaigns to deliver personalized failed payment recovery to every customer
Cancellation trends across each of your customer segments
Segment customers by subscription product and currency
Two-Factor Authentication now available on all accounts

July 2023

AI Crafted Cancel Flows which harness the full power of GPT-4 to build cancel flows for you
⭐️ AI powered feedback insights automatically parses through all customer feedback you receive and surfaces the most relevant items each week
Dunning dashboard upgrades, including charting and data exports

June 2023

Efficiency improvements and additional configuration options for Pause Wall and Failed Payment Wall
Improved email deliverability for failed payment recovery campaigns
Multi-currency and multi-lingual improvements for cancel flows

May 2023

Launched email-verified cancel flow
Video embeds in cancel flows
Event tracking in beta
Dunning email builder improvements, including improved merge fields
Additional dunning configuration options, like automatic email BCCs`

April 2023

⭐️ Merge fields within cancel flows
⭐️ Automated issue alerts and one-click resolutions
Multi-currency support using live foreign exchange rates for boosted revenue and dunning analytics
Advanced configuration options for Pause Wall and Failed Payment Wall, including soft walls

March 2023

⭐️ Data API released

Answer questions like “what’s my month-by-month breakdown of the survey responses for monthly vs annual customers”

Require responses on follow-up questions
No-code multi-lingual support set up within the Churnkey app
⭐️ Multi-currency support for dashboard and Slack notifications
Enhanced cancel flow embed API
Version 2 of our Stripe App with a streamlined user experience

February 2023

Pause wall option for application pause at the end of customer billing term
Improved failed payment recovery
⭐️ Advanced failed payment recovery metrics

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View new dashboard

January 2023

⭐️ A/B testing to optimize cancel flow offers and copywriting.
New dynamic cancel flow theme complete with a refined UI and modern transition animations.
Enhanced anti-gamification which shows the estimated effect of discount cooldowns.
Customer segmentation with Stripe metadata

December 2022

⭐️ Customer timeline: View all activities (cancel flow sessions, failed payment recovery emails, invoices, custom events) related to a customer.
Monthly roll-up emails with Insight AI feedback analysis.
Improved test mode support and developer experience.
Preview dunning emails before you go live with a failed payment recovery campaign.

November 2022

⭐️ Dunning offers: Incentivize customers to update their failing cards with invoice and subscription discounts
Major performance improvements for dashboard, including much snappier analytics
Smart automated retries for failed payments

October 2022

Follow-up questions to survey responses (e.g. “Which competitor are you switching to?”)
⭐️ Trial extension offers for cancel flows
⭐️ Change plan offers for cancel flows
⭐️ Failed payment wall: Churnkey detects which customers need to update their payment methods and handles new card input for you (Stripe only)

September 2022

Inform customers of existing discounts they’ll lose if they cancel
⭐️ Anti-gamification with discount cooldown periods
⭐️ Pause wall: let Churnkey detect which customers are paused and automatically block app functionality

August 2022

Public failed payment recovery (dunning) launch
Improved dunning analytics to track the status of every outgoing payment recovery campaign
⭐️ Paddle integration launch

July 2022

⭐️ Churnkey Stripe app is available for all Stripe accounts to install
Multi-lingual support via i18n overrides

Also override all default buttons and text to match your app messaging

Beta for failed payment recovery with Churnkey dunning is now open
Improved developer experience with verbose error logs for a smoother installation

June 2022

A new sidebar layout makes Churnkey easier to navigate
⭐️ Custom attributes

Show customers different cancel flows based on custom key-value metrics

⭐️ Launch Chargebee integration with Product Catalog v1.0 and v2.0 support

May 2022

Churnkey is selected by Stripe to be one of the first to launch on their new Stripe App Marketplace
⭐️ Launch Braintree integration

April 2022

Launch Insight AI

Not your token AI. Our state-of-the-art neural net looks through every piece of customer feedback and automatically sorts it into categories like feature suggestions, refund requests, and testimonial-worthy feedback.

⭐️ Launch a brand new dashboard with features including:

Boosted revenue: see exactly how much revenue you’re boosting with Churnkey
Reactivation rates after discounts and pauses
Recent saves
Text search of user feedback

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View new dashboard

March 2022

⭐️ Developed our boosted revenue metric which tracks exactly how much revenue you’re gaining with custom cancellation flows and dynamic offers
Break down session outcomes and cancellation reasons by customer segment (plan, billing interval, subscription age, and more)

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© Churnkey, Inc. 2024