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Launch LogCancel Flows
Quick Start GuideFurther ConfigurationCustom StylingMulti-Language SupportEmail-Verified Cancel FlowA/B TestingCancel Flow TestingPause WallFailed Payment Recovery
Payment RecoveryCampaign CustomizationFailed Payment WallReactivations
ReactivationsCampaign Customization GuideCustomer Health
Customer HealthData Integrations
Data APIWebhooksEvent TrackingBilling Providers
Payment Provider OverviewSlackStripeChargebeePaddle ClassicPaddle BillingBraintreeZuoraSupport
FAQsLaunch Log
Our team ships new code with weekly releases.
June 2024
- Feedback AI beta launch
May 2024
- SOC-2 certification
- Create coupons in one click without leaving Churnkey
- More developer-friendly documentation
April 2024
- Custom attributes + merge fields for reactivation campaigns
- Improved initial load time for embedded cancel flows and for analytics dashboards
- Spring cleaning - core dependency upgrades and bug sweeping
March 2024
- New, consolidated UX for creating and updating hosted recovery pages and email sender domains
- New role-based user permissions
February 2024
- ⭐️ Paddle Billing integration launch Paddle Billing
January 2024
- ⭐️ Product launch: Reactivations
December 2023
- Merge fields available in email subject lines
November 2023
- ⭐️ Product launch: Customer health
- New, more intuitive sidebar layout on app.churnkey.co
October 2023
- Attribution for recoveries through our Failed Payment Wall
- Sentiment analysis of freeform customer feedback, benchmarked against industry data
- ⭐️ Backend analytics overhaul to improve dashboard load times by an order of magnitude
September 2023
- ⭐️ Precision retries for failed customer payments
- Dunning exclusion filters
- Grace period on our Failed Payment Wall
- Pause cooldown period for anti-gamification
August 2023
- ⭐️ Segmented dunning campaigns to deliver personalized failed payment recovery to every customer
- Cancellation trends across each of your customer segments
- Segment customers by subscription product and currency
- Two-Factor Authentication now available on all accounts
July 2023
- AI Crafted Cancel Flows which harness the full power of GPT-4 to build cancel flows for you
- ⭐️ AI powered feedback insights automatically parses through all customer feedback you receive and surfaces the most relevant items each week
- Dunning dashboard upgrades, including charting and data exports
June 2023
- Efficiency improvements and additional configuration options for Pause Wall and Failed Payment Wall
- Improved email deliverability for failed payment recovery campaigns
- Multi-currency and multi-lingual improvements for cancel flows
May 2023
- Launched email-verified cancel flow
- Video embeds in cancel flows
- Event tracking in beta
- Dunning email builder improvements, including improved merge fields
- Additional dunning configuration options, like automatic email BCCs`
April 2023
- ⭐️ Merge fields within cancel flows
- ⭐️ Automated issue alerts and one-click resolutions
- Multi-currency support using live foreign exchange rates for boosted revenue and dunning analytics
- Advanced configuration options for Pause Wall and Failed Payment Wall, including soft walls
March 2023
- ⭐️ Data API released
- Answer questions like “what’s my month-by-month breakdown of the survey responses for monthly vs annual customers”
- Require responses on follow-up questions
- No-code multi-lingual support set up within the Churnkey app
- ⭐️ Multi-currency support for dashboard and Slack notifications
- Enhanced cancel flow embed API
- Version 2 of our Stripe App with a streamlined user experience
February 2023
- Pause wall option for application pause at the end of customer billing term
- Improved failed payment recovery
- ⭐️ Advanced failed payment recovery metrics
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January 2023
- ⭐️ A/B testing to optimize cancel flow offers and copywriting.
- New dynamic cancel flow theme complete with a refined UI and modern transition animations.
- Enhanced anti-gamification which shows the estimated effect of discount cooldowns.
- Customer segmentation with Stripe metadata
December 2022
- ⭐️ Customer timeline: View all activities (cancel flow sessions, failed payment recovery emails, invoices, custom events) related to a customer.
- Monthly roll-up emails with Insight AI feedback analysis.
- Improved test mode support and developer experience.
- Preview dunning emails before you go live with a failed payment recovery campaign.
November 2022
- ⭐️ Dunning offers: Incentivize customers to update their failing cards with invoice and subscription discounts
- Major performance improvements for dashboard, including much snappier analytics
- Smart automated retries for failed payments
October 2022
- Follow-up questions to survey responses (e.g. “Which competitor are you switching to?”)
- ⭐️ Trial extension offers for cancel flows
- ⭐️ Change plan offers for cancel flows
- ⭐️ Failed payment wall: Churnkey detects which customers need to update their payment methods and handles new card input for you (Stripe only)
September 2022
- Inform customers of existing discounts they’ll lose if they cancel
- ⭐️ Anti-gamification with discount cooldown periods
- ⭐️ Pause wall: let Churnkey detect which customers are paused and automatically block app functionality
August 2022
- Public failed payment recovery (dunning) launch
- Improved dunning analytics to track the status of every outgoing payment recovery campaign
- ⭐️ Paddle integration launch Paddle Classic
July 2022
- ⭐️ Churnkey Stripe app is available for all Stripe accounts to install
- Multi-lingual support via i18n overrides
- Also override all default buttons and text to match your app messaging
- Beta for failed payment recovery with Churnkey dunning is now open
- Improved developer experience with verbose error logs for a smoother installation
June 2022
- A new sidebar layout makes Churnkey easier to navigate
- ⭐️ Custom attributes
- Show customers different cancel flows based on custom key-value metrics
- ⭐️ Launch Chargebee integration with Product Catalog v1.0 and v2.0 support Chargebee
May 2022
- Churnkey is selected by Stripe to be one of the first to launch on their new Stripe App Marketplace
- ⭐️ Launch Braintree integration Braintree
April 2022
- Launch Insight AI
- Not your token AI. Our state-of-the-art neural net looks through every piece of customer feedback and automatically sorts it into categories like feature suggestions, refund requests, and testimonial-worthy feedback.
- ⭐️ Launch a brand new dashboard with features including:
- Boosted revenue: see exactly how much revenue you’re boosting with Churnkey
- Reactivation rates after discounts and pauses
- Recent saves
- Text search of user feedback
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March 2022
- ⭐️ Developed our boosted revenue metric which tracks exactly how much revenue you’re gaining with custom cancellation flows and dynamic offers
- Break down session outcomes and cancellation reasons by customer segment (plan, billing interval, subscription age, and more)
On this page
- Launch Log
- June 2024
- May 2024
- April 2024
- March 2024
- February 2024
- January 2024
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- December 2022
- November 2022
- October 2022
- September 2022
- August 2022
- July 2022
- June 2022
- May 2022
- April 2022
- March 2022