Launch Log

Launch Log

Launch Log

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Our team ships new code with weekly releases.

November 2023

  • Customer health open in beta
  • New, more intuitive sidebar layout on app.churnkey.co

October 2023

  • Attribution for recoveries through our Failed Payment Wall
  • Sentiment analysis of freeform customer feedback, benchmarked against industry data
  • Backend analytics overhaul to improve dashboard load times by an order of magnitude

September 2023

  • Precision retries for failed customer payments
  • Dunning exclusion filters
  • Grace period on our Failed Payment Wall
  • Pause cooldown period for anti-gamification

August 2023

  • Segmented dunning campaigns to deliver personalized failed payment recovery to every customer
  • Cancellation trends across each of your customer segments
  • Segment customers by subscription product and currency
  • Two-Factor Authentication now available on all accounts

July 2023

  • AI Crafted Cancel Flows which harness the full power of GPT-4 to build cancel flows for you
  • AI powered feedback insights automatically parses through all customer feedback you receive and surfaces the most relevant items each week
  • Dunning dashboard upgrades, including charting and data exports

June 2023

  • Efficiency improvements and additional configuration options for Pause Wall and Failed Payment Wall
  • Improved email deliverability for failed payment recovery campaigns
  • Multi-currency and multi-lingual improvements for cancel flows

May 2023

April 2023

  • Merge fields within cancel flows
  • Automated issue alerts and one-click resolutions
  • Multi-currency support using live foreign exchange rates for boosted revenue and dunning analytics
  • Advanced configuration options for Pause Wall and Failed Payment Wall, including soft walls

March 2023

  • Data API released
    • Answer questions like “what’s my month-by-month breakdown of the survey responses for monthly vs annual customers”
  • Require responses on follow-up questions
  • No-code multi-lingual support set up within the Churnkey app
  • Multi-currency support for dashboard and Slack notifications
  • Enhanced cancel flow embed API
  • Version 2 of our Stripe App with a streamlined user experience

February 2023

  • Pause wall option for application pause at the end of customer billing term
  • Improved failed payment recovery
  • Advanced failed payment recovery metrics
    • ‣
    View new dashboard
    image

January 2023

  • A/B testing to optimize cancel flow offers and copywriting.
  • New dynamic cancel flow theme complete with a refined UI and modern transition animations.
  • Enhanced anti-gamification which shows the estimated effect of discount cooldowns.
  • Customer segmentation with Stripe metadata.

December 2022

  • Customer timeline: View all activities (cancel flow sessions, failed payment recovery emails, invoices, custom events) related to a customer.
  • Monthly roll-up emails with Insight AI feedback analysis.
  • Improved test mode support and developer experience.
  • Preview dunning emails before you go live with a failed payment recovery campaign.

November 2022

  • Dunning offers: Incentivize customers to update their failing cards with invoice and subscription discounts
  • Major performance improvements for dashboard, including much snappier analytics
  • Smart automated retries for failed payments

October 2022

  • Follow-up questions to survey responses (e.g. “Which competitor are you switching to?”)
  • Trial extension offers for cancel flows
  • Change plan offers for cancel flows
  • Failed payment wall: Churnkey detects which customers need to update their payment methods and handles new card input for you (Stripe only)

September 2022

  • Inform customers of existing discounts they’ll lose if they cancel
  • Anti-gamification with discount cooldown periods
  • Pause wall: let Churnkey detect which customers are paused and automatically block app functionality

August 2022

  • Public failed payment recovery (dunning) launch
  • Improved dunning analytics to track the status of every outgoing payment recovery campaign
  • Paddle integration launch
    • Paddle
    Paddle

July 2022

  • Churnkey Stripe app is available for all Stripe accounts to install
  • Multi-lingual support via i18n overrides
    • Also override all default buttons and text to match your app messaging
  • Beta for failed payment recovery with Churnkey dunning is now open
  • Improved developer experience with verbose error logs for a smoother installation

June 2022

  • A new sidebar layout makes Churnkey easier to navigate
  • Custom attributes
    • Show customers different cancel flows based on custom key-value metrics
  • Launch Chargebee integration with Product Catalog v1.0 and v2.0 support
    • Chargebee
    Chargebee

May 2022

April 2022

  • Launch Insight AI
    • Not your token AI. Our state-of-the-art neural net looks through every piece of customer feedback and automatically sorts it into categories like feature suggestions, refund requests, and testimonial-worthy feedback.
  • Launch a brand new dashboard with features including:
    • Boosted revenue: see exactly how much revenue you’re boosting with Churnkey
    • Reactivation rates after discounts and pauses
    • Recent saves
    • Text search of user feedback
‣
View new dashboard
image

March 2022

  • Developed our boosted revenue metric which tracks exactly how much revenue you’re gaining with custom cancellation flows and dynamic offers
  • Break down session outcomes and cancellation reasons by customer segment (plan, billing interval, subscription age, and more)
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