Setting up Slack notifications
You can connect Churnkey with Slack to have session notifications delivered to a specific Slack channel. This is helpful if you want team members that don't have access to the Churnkey web app to be aware of customer cancellation sessions. For example, a customer success rep that should be following up with customers that canceled because of a missing feature.
Head to the above page and click "Connect to Slack". This will walk you through the configuration process within Slack. Give the Churnkey App for Slack authorization and choose which channel you want session notifications posted to.
Once connected, you’ll receive a Slack message whenever one of your customers goes through your cancel flow. Example below:
Set your notification preferences
Choose which session results you want to be sent to the previously designated Slack channel as notifications.
For support for the Churnkey App for Slack, please contact us at firstname.lastname@example.org.